Requesting Data Deletion
From the website
Sign in, then go to Account settings and choose "Delete my account" under Danger zone. You'll be asked to type a confirmation phrase before the request is submitted.
From the mobile app
Open the Account tab and choose "Delete my account". The same confirmation and review process applies as on the website.
What happens next
Most accounts move straight to a pending state and are anonymized after a grace period: your email and name are replaced with a tombstone value and your login is revoked. You can cancel the request at any time before it's completed.
If you have outstanding financial obligations
If you own a planner organisation with paid orders on record, or hold an active paid vendor booking, we can't anonymize your account immediately: these records carry legal and settlement obligations to other users. Your request is still recorded, and our support team will follow up to help you resolve or transfer these before deletion completes.
What we keep
Financial records (orders, payments) are retained in anonymized form after your account is deleted, as required for accounting, tax and dispute-resolution purposes. They are never restored to show your name or email again.
Contact
If you'd rather request deletion directly, email hello@cirkl3.com.