Support

How do I get a refund?

Ask the seller: the organiser for a ticket, stall or package, or the shop for a shop order. Open the order in My orders and choose Request a refund, or contact them directly. The seller decides and pays any refund under the terms shown before you bought; Cirkle does not issue refunds. See our Refund Policy. If you can't reach the seller, email hello@cirkl3.com with your order reference and we'll help you reach them.

My vendor application is stuck pending approval. What do I do?

Organisers review applications individually; there's no fixed turnaround time. If it's been more than a few days, reach out to the organiser directly via the contact details on their event page, or contact us and we'll follow up.

An event I have tickets for was rescheduled. Do I need to do anything?

No, your existing ticket stays valid for the new date automatically. You'll see a "Rescheduled" badge on your ticket showing both the old and new dates.

How do I delete my account?

Sign in and go to Account settings → Delete my account (or the equivalent screen in the mobile app). See Requesting Data Deletion for details.

I'm an organiser. How do payouts work?

Once your settlement bank details are added in Settings, Paystack settles ticket, stall and vendor revenue directly to your account, minus the platform fee, on Paystack's standard settlement schedule.